Image Credits : Hyatt
I went in expecting polished Hyatt-level gloss. What I got was a gorgeous, inconsistent five-star: mostly brilliant design and big, comfortable rooms — but with a few eyebrow-raising slips that you should know before you swipe your card.
Quick verdict
An excellent airport-adjacent hotel with beautiful rooms, strong design, and very helpful staff — worth staying if location and a runway-view aesthetic matter to you. But don’t fool yourself: food is overpriced, value fluctuates, and service quality can wobble on busy event days.
The good (what actually works)
Rooms are spacious, quiet and thoughtfully designed. The entry-level rooms feel larger than typical city five-stars; runway-view rooms give a proper “planes at night” vibe while the glazing and insulation do a solid job keeping the noise out. If you want roomy, Instagram-ready interiors themed with Delhi art, this delivers.
Service moments are genuinely warm. Multiple guests (and my experience) point to staff who go the extra mile — attentive reception, front-of-house who remember requests, and concierge that actually helps get you moving. When it’s smooth, it’s very smooth.
Facilities are the real deal. Two pools, a spa, a proper gym, and several F&B options (including Juniper — their gin bar — and a well-executed food hall) mean the property functions like a small resort tucked next to T3. Great for transit stays, business delegates, and wedding crowds.
The bad (what they don’t advertise on the brochure)
Value for money is hit-or-miss. Room rates often sit premium to comparable Aerocity hotels, and the in-house dining is priced like a five-star — which is fair — except portions and consistency don’t always match the bill. Expect to pay a premium for food that sometimes underwhelms. Multiple guests flagged pricey menus and inconsistent banquet food.
Service inconsistencies during events. When the hotel is hosting conferences or weddings, ordinary guest experience can dip: buffet spreads have drawn complaints, and outdoor event setups have reportedly failed to control basics (mosquitoes at an evening function, for example). If you hate crowds or last-minute slips, ask about events before booking.
Anecdotes that worry — security & guest relations. There are at least a couple of public reports where guests felt their belongings or photography were problematically handled (one travel writer described an attempt to take their camera). Those incidents aren’t the norm, but they’re serious enough you should be aware. If you plan to photograph a lot, check policy up front.
Room comfort & sleep
Beds are plush, blackout curtains work, and air-con is competent. Runway views are fun, and soundproofing actually lets you sleep. Housekeeping is generally sharp, though a small minority of reviews mention missed details on turn-down service — not frequent, but noticeable when it happens.
Food & drink
There are some real highlights (Annamaya Food Hall is inventive; the Juniper Bar is a neat concept), but mains and banquets have mixed feedback on consistency and price. Breakfast gets high marks overall, but lunch/dinner can feel overpriced relative to portion and execution. If foodie perfection is your main reason for staying, temper expectations.
Business / events
Plenty of meeting space, a responsive events team when properly staffed, and locations that make it easy for delegates flying in/out. However: check mosquito control and dinner logistics if you’re booking outdoor gala events. For conferences it’s good — for delicate, high-stakes banquets, ask for references.
Practical tips before you book
Ask for a runway view if you want the experience — worth the upgrade for plane-spotting without noise.
Check the hotel calendar for large events/weddings — those can affect everything from pool access to dining quality.
If you plan to photograph the property or bring professional gear, confirm the hotel’s photography policy in writing. There are at least one or two reports of awkward security interactions.
Final score (brutal but fair)
If I had to score it as an in-house 5-star reviewer who traveled for work and rated dozens of hotels:
4 / 5 stars. Gorgeous property, mostly excellent rooms and service — loses points for inconsistent F&B value and the occasional service/security blip during busy periods.
If you want a stylish, comfortable stay near the airport with a splash of luxury and don’t expect Michelin-level consistency across every plate, Andaz Aerocity is a strong pick. If you’re price-sensitive or have a zero-tolerance policy for service inconsistencies at events, look at other Aerocity alternatives or ask for guarantees up front.
